Privacy Policy

1. Introduction

Silvanta ("we", "our", "the residence") is committed to protecting the personal information of individuals who interact with us — whether enquiring about residency, visiting our website, or residing in our community. This policy explains what data we collect, how it is used, and what rights you hold.

This policy applies to all personal data processed by Silvanta in connection with our senior living community at 5 Moo 3, Nong Kae, Hua Hin, Prachuap Khiri Khan 77110, Thailand. We operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

Questions about this policy may be directed to: [email protected]

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: name, nationality, date of birth
• Contact data: email address, phone number, postal address
• Enquiry data: information provided in contact forms or correspondence
• Residency data: information relevant to a residency arrangement (collected at admission)
• Technical data: IP address, browser type, pages visited (via cookies — see our Cookie Policy)

We collect data when you submit an enquiry form, call or email us, visit our website, or begin a residency arrangement.

3. How We Use Your Data

Personal data is used for the following purposes, with the corresponding lawful basis:

• Responding to enquiries — Legitimate interest / consent
• Managing residency arrangements — Contractual necessity
• Communicating with families and next of kin — Legitimate interest / consent
• Improving our website and services — Legitimate interest
• Legal compliance — Legal obligation

We do not use personal data for automated decision-making or profiling.

4. Data Retention

We retain personal data for no longer than is necessary for the purpose for which it was collected. As a general guide:

• Enquiry data not resulting in residency: up to 12 months
• Residency data: for the duration of residency plus 5 years
• Website analytics data: up to 26 months (if cookies accepted)

5. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• Restricted access to personal data (staff only, on a need-to-know basis)
• Secure storage of physical and digital records
• Staff awareness of data protection obligations

In the event of a data breach affecting your rights, we will notify you and relevant authorities as required under the PDPA.

6. Cookies

Our website uses cookies to understand how visitors use it and to improve the experience. You can manage cookie preferences at any time via our Cookie Policy page.

7. Third-Party Sharing

We do not sell personal data. We may share it with:

• Service providers supporting our operations (e.g. website hosting, analytics)
• Regulatory or legal authorities where required by law

Any third-party provider is selected with care and required to protect your data in accordance with applicable law.

8. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time where processing is consent-based
• Object to processing based on legitimate interest
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us promptly.

11. Changes to This Policy

We may update this policy from time to time. Any material changes will be communicated on this page with an updated date. Continued use of our website or services following an update constitutes acceptance of the revised policy.